The terms governing your use of HMS HearMeSafe. Plain English, no legalese surprises. Your rights are protected here.
HearMeSafe is a peer support community, not a medical or mental health service. Content shared here does not constitute clinical advice or diagnosis. If you are in crisis, contact emergency services or use our Crisis page.
By creating an account on HearMeSafe or accessing any part of the platform, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms in their entirety, you must not use HearMeSafe.
These terms constitute a legally binding agreement between you ("the User") and HearMeSafe Ltd ("the Company", "we", "us", "our"). We reserve the right to update these terms at any time with appropriate notice as described in the Modifications section below.
HearMeSafe is an anonymous peer support community where individuals can share experiences, connect with others navigating similar challenges, and optionally access verified mental health professionals. We provide a moderated space for authentic human connection around mental health, grief, relationships, financial wellbeing, and related topics.
HearMeSafe is not: a medical service; a psychiatric facility; a crisis service capable of providing immediate intervention; a substitute for professional mental health care; or a crisis helpline. These terms make clear what HearMeSafe is and is not, to ensure appropriate use.
To use HearMeSafe, you must be at least 16 years old (or the minimum age of digital consent in your jurisdiction, if higher). By creating an account, you represent and warrant that you meet this age requirement. If we discover that a user is under the minimum age, we will terminate their account and delete all associated data.
HearMeSafe is available to individuals worldwide, subject to applicable local laws and regulations. You are responsible for ensuring your use of the platform complies with the laws in your jurisdiction.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify us at support@hearmesafe.com if you suspect unauthorised access to your account.
One account per person. Creating multiple accounts, particularly to circumvent a ban or community restriction, is prohibited and will result in all associated accounts being terminated.
Your pseudonym must not impersonate any real person, organisation, or mental health professional. Pseudonyms found to be impersonating others will be changed by our moderation team without notice.
You retain ownership of all content you post on HearMeSafe. By posting, you grant HearMeSafe a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute your content within the platform for the purpose of operating the service. This licence ends when you delete the content or your account.
All content must comply with our Community Guidelines. Key rules include:
The following conduct is prohibited and will result in immediate account termination:
The HearMeSafe platform, including its design, code, branding, logo, and all platform-created content, is the intellectual property of HearMeSafe Ltd, protected by copyright, trademark, and other applicable intellectual property laws. You may not reproduce, copy, or create derivative works of any platform element without express written permission.
User-generated content remains the intellectual property of the user who created it, subject to the licence described in the Content Rules section above.
Professionals listed on HearMeSafe have undergone credential verification, but HearMeSafe Ltd is not responsible for the clinical advice, conduct, outcomes, or quality of care provided by any individual professional. The professional-client relationship is governed by the professional's applicable legal and ethical obligations in their jurisdiction.
Consultation fees, terms, and arrangements are agreed directly between the user and the professional. HearMeSafe is not a party to any professional services agreement and makes no warranty regarding the suitability of any professional for any particular user's needs.
Always contact emergency services immediately. HearMeSafe cannot guarantee response times. Call 999 (UK), 911 (USA), 112 (EU), or your local emergency number.
HearMeSafe is not a crisis service and does not provide real-time emergency response. Our Crisis page provides hotline numbers for 40+ countries. In any life-threatening situation, please contact local emergency services immediately.
Your use of HearMeSafe is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the data practices described in the Privacy Policy.
You may terminate your account at any time from the Settings page. HearMeSafe may suspend or terminate your account at any time, with or without notice, for violations of these Terms, for prolonged inactivity, or for any conduct deemed harmful to the community.
Upon termination, your right to access the platform ceases immediately. All your content will be deleted in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination — including Intellectual Property, Limitation of Liability, and Governing Law — will survive.
To the fullest extent permitted by applicable law, HearMeSafe Ltd shall not be liable for: any indirect, incidental, special, consequential, or punitive damages; any loss of profits, data, use, goodwill, or other intangible losses; any damages resulting from user-generated content; any damages resulting from the conduct of third parties or professionals on the platform; or any decisions made based on community posts or self-assessment tool results.
Our aggregate liability to you for any claim arising from your use of HearMeSafe is limited to the greater of: (a) the total amount you have paid us in the 12 months preceding the claim, or (b) £100.
You agree to defend, indemnify, and hold harmless HearMeSafe Ltd, its officers, directors, employees, and contractors from any claims, damages, losses, or costs (including legal fees) arising from: your use of the platform; your violation of these Terms; your user-generated content; or your violation of any third party's rights.
We may update these Terms at any time. For material changes, we will notify you by email at least 14 days before the changes take effect. Continued use of HearMeSafe after the effective date constitutes acceptance. You may terminate your account if you do not accept updated Terms.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute arising from these Terms or your use of HearMeSafe will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection law in your jurisdiction requires otherwise.
We encourage you to contact us first at legal@hearmesafe.com to attempt resolution before initiating any formal legal process.
For legal enquiries: legal@hearmesafe.com
For privacy enquiries: privacy@hearmesafe.com
For general support: Contact form →